Privacy Policy

N.SMITH & COMPANY LIMITED (“We”) are committed to protecting, respecting and safeguarding the privacy of users of products, services and websites operated by or on behalf of N.SMITH & COMPANY LIMITED.

N.SMITH & COMPANY LIMITED is based on a partnership with our clients and this extends to the way we handle your personal data. We are committed to protecting your privacy and this privacy policy (together with our website terms and conditions and any other documents referred in it) sets out the basis on which any personal data we collect from you or that you provide to us is processed.

Please read the following carefully to understand our views and practices regarding your personal data.

By using our website you are accepting and consenting to the practices described in this policy.

Depending on the purpose for which you are providing your personal data, for the purpose of the Data Protection Act (the ‘Act’), the data controller is our company, N.SMITH & COMPANY LIMITED and we have our registered offices at Hainge Road, Oldbury, West Midlands, B69 2NZ .


We may collect information from you from a variety of sources:

Information you give us

You may provide us with information by filling out forms, or by correspondence with us by phone, email or otherwise. This information includes your name, address, email address, company, role and phone number.

Information we collect from you:

Information acquired/provided through our website. This includes information about you:

  • If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and email address.
  • Details of your visits to the websites including the Internet Protocol(IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug in types and version, operating system and platform.
  • If you submit an enquiry.

Information we collect from other sources

To enable us to continue to commit to partnering with our clients and providing a service we may supplement our information from other sources. For example; third parties, business partners, profiling companies, payment, delivery and advertising services.


We take care to ensure the information we collect is used in the most effective and applicable way to support the services we offer. We therefore use the information:

  • To update and enhance our records.
  • To provide you with the information, products and services you may find relevant from our portfolio.
  • To ensure the content from our website is presented in the most effective manner for you and your computer.
  • To invite you to participate in any research, seminars or feedback.

N.SMITH & COMPANY LIMITED ensure there is a lawful basis for processing your personal data and we aim to be transparent on the purposes of the processing always ensuring clear consent is received prior to processing the data for the specific purposes of contract, legal obligation and legitimate interest.


We may share your information with third parties. We will not transfer any of your data to any third parties without your consent unless indicated in this privacy policy as detailed below:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements to protect our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration and ensure it is only accessible by those who have a business need. All information you provide is stored on secure servers and hosted on a secure, encrypted website stored within the European Economic Area (“EEA”).

Where we partner with other organisations to supply specific services, any company is carefully selected and screened to ensure maximum protection of your security and privacy. And additional terms and conditions apply.

In our website we may also provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.


We retain data in line with the published statutory and recommended retention periods and in the best interests of continued business relationship with you.


You can amend any of your data rights at any time by contacting N.SMITH & COMPANY LIMITED at the address in this policy or by emailing us at


You have the right to access information held about you. Your right of access can be exercised in accordance with the Act.

If you would like to request a copy of your personal data under the Act or have any other related queries, please email or contact us at Hainge Road, Oldbury, West Midlands, B69 2NZ .


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Please see our cookie policy for further information.


Our privacy policy is reviewed regularly to ensure that it reflects how we use the information and taking into account any changes to the legal requirements. By continuing to use our website you will be deemed to have accepted such changes. This policy was last updated on 3rd June 2021.